Terms & Conditions

These Terms and Conditions apply to any travel products and/or services purchased from Makadam Travel Croatia. 

Please carefully read these Terms & Conditions.

As by booking any tour you acknowledge and confirm that you have read and understood them. If you do not understand any aspect of these Terms and Conditions, please contact us.

1. Booking 

A booking is confirmed, when the applicable deposit of 25% from the Client is received, and the Client has received written confirmation from Makadam Travel of deposit payment by email. Please check your confirmation carefully and report any incorrect or incomplete information to the Agency or authorized agent immediately.

2. Prices 

All of our tours are on the “request price” form. So, we do not have prices displayed on our web page. The expression “from” concerning a price means the lowest price for the Product we believe is available at the time of publication, based on information we have received from suppliers.

3. Changes made by Makadam Travel  

Agency may modify your itinerary where reasonably required at its sole discretion. If such a change is made less than 14 days before departure, the affected Client may elect to:

1. accept the change and proceed with the amended Product;
2. book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place);
3. book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or
4. cancel the Product and receive a full refund of all monies paid in respect of the land-only portion of the applicable Product (and for clarity, this shall not extend to additional Products booked by the same Client which are not subject to any Material Change).

4. Changes made by the Client 

The client is responsible for ensuring that information provided to the agency in making their booking is accurate, up-to-date, and correct. Bookings are not transferable to other Products. Any changes to the traveling Client’s name on any Product booking are subject to Makadam Travel approval. Any changes to a file will depend on availability and will be on a request basis and subject to approval. Any extra costs incurred for making the change will be charged to the Client.

5. Cancellations

A Client may cancel their booking by notifying Makadam Travel or their booking Agent where is applicable in writing. The applicable cancellation fees shall be determined concerning the date on which cancelation notice is received and expressed as a percentage of the total price paid for the canceled Product, excluding any insurance products.

If the Client should cancel or abort the travel, all Client’s cancellations must be in writing. By email or fax. The written cancellation date shall be the basis for the compensation of cancellation costs. As per conditions set below (percentage of total arrangement price):

• 30 or more days prior to arrival: 0%
• 29-22 days prior to arrival: 25%
• 21-15 days prior to arrival: 40%
• 14-8   days prior to arrival: 80%
• 7-0   days prior to arrival or no show: 90%

Failing to make an appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation.

Custom trips may be subject to alternative cancellation terms, which will be communicated in writing to applicable Clients at the time of booking. In any case of cancellation done by the client, any charged deposit is non-refundable.

6. Travel documents 

It is the Client’s entirely responsibility to obtain information and to have in his possession all the time during the tour all required documentation and identification documents required for entry, departure, and travel to each country or region visited or traveled throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure, as well as for all immigration, passport, visas, health, quarantine and customs laws, regulations, orders, demands, certificates including vaccination certificates* or other requirements of countries visited or transited. You should check the requirements of those countries with their embassies or consulates or other authorities.  The Agency provides services in the Republic of Croatia and surrounding countries depending on the Product. If a part of the services of specially ordered arrangements, takes place in the neighboring countries of the Republic of Croatia, the agency will inform the client directly in writing, if additional documentation is required.

7. Required medical Info

The client should provide any medical information reasonably requested by Makadam Travel. Clients are responsible for assessing their own capability to participate in the tour Product such as the Client has booked. All Clients should consult their physician regarding their fitness for travel, and adventure travel in particular.

8. Travel insurance 

We strongly recommend purchasing comprehensive travel insurance from your country (including trip delay, trip cancellation, trip interruption, baggage, and personal effects, loss, or theft of money insurance) once a trip has been booked. Health, accident, and emergency evacuation insurance are also strongly recommended. If you wish Agency can provide/offer you a Travel insurance package from one of the Croatian Insurance companies. The Agency does not accept liability if the person is not properly insured for their journey. Without appropriate travel insurance, the Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded.

9. Exclusion of Liability 

The agency is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act, or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined).

The travel prices do not include casualty and disease insurance, the risk of damage, and baggage loss insurance. Nor do they include voluntary health insurance. By making the payment for an excursion or a package tour, within our Terms and conditions, it is deemed that the Client(s) has/have thus been advised to take additional health insurance. Which can be purchased directly at an insurance company of one’s own choice.

10. Force majeure 

Makadam Travel shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay, or other loss or detriment to person or property, or financial costs both direct and indirect incurred, delay, bodily injury (including emotional distress or injury), illness, damage, or other loss or detriment to person or property is caused by war or warlike operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control and could not foresee.

11. Court jurisdiction 

The Contract and these Terms and Conditions are subject to the laws of the Republic of Croatia.